Free standard US shipping on orders over $75

Customer Care

Customer Care Policies

We want you to be 100% satisfied with your purchase, and stand by the quality of our products.

Should you for any reason be unhappy with your purchase, we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. Please see Returns and Exchanges for details on how to process.

Please call us at 201.210.8040 or send us an email at Admin@viafusederm.com.

Customer Service Hours

Monday thru Friday:

9AM – 5PM EST.

At Via Fuse Derm, we offer complimentary standard U.S. shipping on orders over $75 and a number of flat fee-based domestic options. Simply select the appropriate shipping option for domestic or international delivery during checkout.

 

Domestic US Shipping Options and Pricing:


**Please note, orders may take 1-2 business days for processing in addition to the advised shipping timelines below.

US Standard Shipping

Arrives within 5-7 business days

FREE SHIPPING ON ORDERS OVER $75.

Orders less than $75 will pay a flat rate of $5.

 

US Priority Shipping

Arrives within 2-3 business days (order cutoff 1pm EST)

$16.50

US Expedited Shipping

Arrives next business day (order cutoff 1pm EST)

$26.50.

We believe in science-based health and beauty innovations, backed by research and clinically tested results. We want you to be 100% satisfied with your purchase and stand by the superior quality of our products.

Should you for any reason be unhappy with your purchase, upon product return we will issue a refund of the purchase price*.

Exclusivity- Sign up for email to receive access to exclusive online offers and promotions.

Shipping- Enjoy complimentary standard U.S. shipping on all ground orders over $75.

Free Samples- Receive a sample of one of our top rated products with every order.

Returns are accepted within 30 days of receipt.

Any product issues must be reported within 14 days of shipping.

*Returns must include all products shipped, including any gift with purchase, promotional products or samples.

We will refund the purchase price paid for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

In the event that you return part of a kit, we will refund the portion of the purchase price allocable to the product you are returning.

We cannot accept returns on products that have been heavily used.

Original shipping and handling charges are non-refundable (if applicable).

Products specified as non-returnable or not for resale cannot be returned.

Please allow 14 business days for ViaFuse LLC to receive and process your return.

Products must have been purchased directly from ViaFuse LLC . We cannot accept returns of products purchased from other retailers. For returns purchased through these channels, please contact the store directly.​

How to Return

Should you decide to return a product please email our Customer Care team at admin@viafusederm.com with the following information:

A copy of your order

Order #

Full name

Email address

Phone number

Reason for return/exchange

Failure to include this information will delay processing and/or your return will be sent back to you.

We are unable to mail return labels to international addresses. International customers are responsible for return shipping costs.

Price adjustments will be honored for recently purchased items up to 14 days post purchase. 

For more information, see our FAQs.